Terms and Conditions

Last updated: June 2026

These terms and conditions apply to the use of this website and to services provided by WEBS Ltd, unless a separate written agreement, proposal or contract has been agreed for a specific project or service.

By using this website, contacting WEBS Ltd, requesting work or continuing to use services provided by WEBS Ltd, you agree to these terms.

1. About WEBS Ltd

WEBS Ltd provides website design, website development, website support, hosting, ecommerce support, technical consultancy, API integrations, analytics setup, performance improvement and related digital services.

References to “WEBS Ltd”, “we”, “us” or “our” mean WEBS Ltd. References to “you” or “your” mean the client, customer, website visitor or person using our services.

2. Use of this website

This website is provided for general information about WEBS Ltd and the services we offer. While we aim to keep the information accurate and up to date, we do not guarantee that all content will always be complete, current or free from errors.

You must not misuse this website, attempt to gain unauthorised access to it, interfere with its operation, introduce malicious code or use it in any unlawful or harmful way.

3. Service enquiries and quotations

Any enquiry, estimate or quotation provided by WEBS Ltd is based on the information available at the time. A quotation may change if the scope, requirements, assumptions, third-party costs or project details change.

Unless stated otherwise, quotations do not include additional work outside the agreed scope, third-party licence fees, premium plugins, paid themes, stock images, hosting costs, domain fees, advertising spend or other external costs.

4. Project scope

Work will be carried out according to the agreed project scope, written proposal, quotation, task list, email confirmation or other documented agreement.

If you request additional work, changes, revisions or features outside the agreed scope, this may be quoted and charged separately.

5. Client responsibilities

You agree to provide the information, content, images, access details, approvals and feedback reasonably required for us to provide the agreed services.

You are responsible for ensuring that any content, images, branding, data, documents or materials you provide are accurate, lawful and do not infringe the rights of any third party.

Delays in providing content, feedback, access or approval may affect project timescales and delivery dates.

6. Content and accuracy

Unless specifically agreed otherwise, you are responsible for checking and approving all website content, wording, images, prices, legal notices, product information, contact details and business information before a website or update is made live.

WEBS Ltd may help prepare, edit or structure content, but responsibility for the accuracy and legality of published content remains with the client.

7. Website development and technical work

WEBS Ltd will use reasonable care and skill when providing website development, support, maintenance and technical services.

Websites and systems may depend on browsers, devices, hosting platforms, third-party services, plugins, APIs, payment providers and software that are outside our direct control. We are not responsible for faults, interruptions or changes caused by third-party systems.

8. Hosting and domain services

Where WEBS Ltd provides or manages hosting, domain names, email or related services, these services may depend on third-party providers, registrars, data centres and infrastructure suppliers.

We aim to provide reliable services, but we cannot guarantee that hosting, email, domain services or websites will be uninterrupted, error-free or available at all times.

You are responsible for keeping your domain, hosting and account details accurate and for paying renewal fees when due.

9. Support and maintenance

Support and maintenance are provided according to the agreed service, package or arrangement.

Support does not automatically include new features, redesign work, major development, third-party fault resolution, malware cleanup, content entry, plugin licence costs or work outside the agreed support arrangement.

10. Payments and invoices

Payment terms will be set out in the relevant quotation, invoice, proposal or agreement. Invoices must be paid by the stated due date.

WEBS Ltd may pause work, withhold delivery, suspend services or restrict support where invoices remain unpaid.

Deposits, setup fees, third-party costs, domain fees, licence fees and other committed costs may be non-refundable once work has started or the cost has been incurred.

11. Ongoing services and cancellation

Ongoing services such as hosting, support, maintenance, monitoring, retainers or licences may continue until cancelled in accordance with the agreed notice period or billing arrangement.

Cancelling a payment method does not automatically cancel the service. You must notify WEBS Ltd if you wish to cancel an ongoing service.

12. Intellectual property

Unless agreed otherwise in writing, ownership of custom work produced by WEBS Ltd transfers to the client once the relevant invoice has been paid in full, excluding any third-party software, stock assets, frameworks, plugins, libraries, licences or pre-existing code.

WEBS Ltd retains ownership of its own pre-existing tools, code, methods, processes, know-how and reusable components.

You retain ownership of content, branding, images and materials you provide, provided you have the legal right to use them.

13. Third-party services

Websites and digital projects may use third-party services such as payment gateways, analytics platforms, email providers, booking systems, ecommerce platforms, APIs, plugins, themes, fonts, maps or embedded tools.

Third-party services are subject to their own terms, pricing, technical limitations and availability. WEBS Ltd is not responsible for changes, outages, restrictions, price changes or failures caused by third-party providers.

14. Security

WEBS Ltd takes reasonable care when working with websites, hosting, credentials and client systems. However, no website, server, plugin, application or online service can be guaranteed to be completely secure.

You are responsible for using strong passwords, keeping account access secure, limiting user permissions and notifying us promptly if you suspect unauthorised access or a security issue.

15. Backups and data

Unless a specific backup service has been agreed, you are responsible for keeping your own copies of important business data, website content, files, emails, customer records and other information.

Where backups are provided, they are intended as a recovery aid and are not a guarantee that every file, email, database entry or version can be restored.

16. Limitation of liability

WEBS Ltd will not be liable for indirect, consequential or financial losses including loss of profit, loss of business, loss of revenue, loss of data, loss of goodwill or loss caused by downtime, third-party failure, client error or circumstances outside our reasonable control.

Nothing in these terms excludes liability where it cannot legally be excluded.

17. Confidentiality

We will treat confidential client information with reasonable care and will not knowingly disclose it except where required to provide services, comply with the law, work with trusted suppliers or protect our legitimate business interests.

You agree to treat any confidential information, technical details, pricing, credentials or non-public materials provided by WEBS Ltd with similar care.

18. Portfolio use

Unless agreed otherwise, WEBS Ltd may refer to completed work in its portfolio, case studies, marketing material or general business communications. We will not knowingly publish confidential information without permission.

19. Suspension or termination

WEBS Ltd may suspend or terminate services if you fail to pay invoices, breach these terms, misuse services, create security risks, provide unlawful material or act in a way that may harm WEBS Ltd, its systems, suppliers or other clients.

On termination, all outstanding fees become payable. Access to hosting, support, systems or other services may be withdrawn after cancellation or non-payment.

20. Changes to these terms

WEBS Ltd may update these terms from time to time. The latest version published on this website will apply from the date shown above.

21. Governing law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the courts of England and Wales.

22. Contact

If you have any questions about these terms and conditions, please contact WEBS Ltd using the contact details provided on this website.