Privacy Policy

Last updated: June 2026

This privacy policy explains how WEBS Ltd collects, uses and protects personal information when you use this website, contact us, request a quotation, become a client or use services provided by WEBS Ltd.

WEBS Ltd respects your privacy and is committed to handling personal information responsibly, securely and lawfully.

1. Who we are

WEBS Ltd provides website design, website development, website support, hosting, ecommerce support, technical consultancy, API integrations, analytics setup, performance improvement and related digital services.

References to “WEBS Ltd”, “we”, “us” or “our” mean WEBS Ltd. References to “you” or “your” mean a website visitor, client, customer, supplier or person contacting us.

2. Information we may collect

We may collect personal information when you contact us, request a quote, become a client, use our services, email us, call us, complete a form or otherwise communicate with us.

The information we collect may include your name, business name, email address, telephone number, postal address, website address, project requirements, billing details, support requests and other information you choose to provide.

We may also collect technical information such as IP address, browser type, device type, operating system, referring page, pages visited and general website usage information.

3. How we collect information

We may collect information directly from you when you contact us, request services, send us content, provide access details, ask for support or communicate with us during a project.

We may also collect limited technical information automatically when you use this website, including through server logs, analytics tools, cookies or similar technologies.

4. How we use your information

We use personal information to respond to enquiries, provide quotations, deliver services, manage projects, provide support, maintain client records, process invoices, manage accounts and communicate with you.

We may also use information to improve this website, monitor website performance, diagnose technical issues, protect systems, prevent misuse, comply with legal obligations and maintain business records.

5. Lawful basis for using personal information

We only use personal information where we have a lawful basis to do so. Depending on the circumstances, this may include contract, legitimate interests, legal obligation or consent.

Contract applies where we need to use your information to provide a quotation, carry out agreed work, deliver services, manage support or communicate with you about services you have requested.

Legitimate interests may apply where we use information to manage our business, respond to enquiries, maintain records, improve services, protect systems, prevent misuse or communicate with existing clients about relevant services.

Legal obligation may apply where we need to keep records for accounting, tax, regulatory or legal reasons.

Consent may apply where you have specifically agreed to a particular use of your information, such as receiving certain types of marketing communication.

6. Website analytics and cookies

This website may use cookies, analytics tools or similar technologies to understand how visitors use the site, improve performance, measure traffic and identify technical issues.

Cookies are small files stored on your device. Some cookies may be necessary for the website to function correctly, while others may help us understand how the website is used.

You can usually control or disable cookies through your browser settings. Disabling cookies may affect how some websites function.

7. Contact forms and email communication

If you contact us using a form, email address, telephone number or other method, we will use the information you provide to respond to your enquiry and manage any related communication.

We may retain enquiry and email records where needed for project management, support, legal, accounting or business administration purposes.

8. Client projects and access details

When providing website development, hosting, support or technical services, we may need access to client websites, hosting accounts, domain accounts, analytics systems, payment integrations, ecommerce platforms, email systems or other business tools.

Any access details provided to us are used only for the purpose of delivering the agreed services, providing support, investigating issues or carrying out authorised work.

Clients are responsible for ensuring that user accounts, passwords and permissions are managed appropriately and updated when access is no longer required.

9. Payment and billing information

We may process billing details, invoice information, payment records and related account information in order to charge for services, maintain financial records and comply with accounting and tax obligations.

Where payments are handled by third-party payment providers, those providers may process payment information according to their own terms and privacy practices.

10. Sharing information

We do not sell personal information.

We may share information where necessary with trusted suppliers, contractors, hosting providers, domain registrars, software providers, payment providers, professional advisers or other third parties involved in delivering services or operating our business.

We may also share information where required by law, regulation, legal process, insurance requirements or to protect our rights, systems, clients or business interests.

11. Third-party services

Websites and services provided by WEBS Ltd may use third-party tools, platforms, plugins, APIs, analytics services, payment gateways, email systems, hosting platforms, ecommerce platforms or other external services.

These third-party services may process personal information according to their own privacy policies and terms. WEBS Ltd is not responsible for the privacy practices of third-party providers.

12. International transfers

Some third-party services, hosting platforms, software providers or cloud systems may process or store information outside the United Kingdom.

Where this happens, we aim to use reputable providers and appropriate safeguards where required.

13. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose it was collected, including for providing services, managing enquiries, maintaining business records, meeting legal obligations, resolving disputes and protecting our legitimate interests.

Client, project, billing and support records may be retained for longer where required for accounting, tax, legal, insurance or business administration purposes.

14. Security

We take reasonable technical and organisational steps to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

However, no website, email system, server, application or online service can be guaranteed to be completely secure. You should take care when sending sensitive information electronically.

15. Your rights

Depending on the circumstances, you may have rights under data protection law, including the right to access, correct, delete, restrict or object to the processing of your personal information.

You may also have the right to request a copy of personal information we hold about you or to ask us to stop using your information for certain purposes.

Some rights are subject to legal limitations, including where we need to retain information for legal, accounting, contractual or legitimate business reasons.

16. Marketing communication

We may occasionally contact existing clients about relevant services, updates or business matters where we believe there is a legitimate interest in doing so.

You can ask us to stop sending marketing communication at any time.

17. Children’s privacy

This website and our services are intended for business and general professional use. We do not knowingly collect personal information from children.

18. Changes to this privacy policy

WEBS Ltd may update this privacy policy from time to time. The latest version published on this website will apply from the date shown above.

19. Contact

If you have any questions about this privacy policy or how your personal information is handled, please contact WEBS Ltd using the contact details provided on this website.