Domain Transfer Terms

Last updated: 4 June 2026

1. About domain transfers

A domain transfer is the process of moving the management of a domain name from one registrar, provider, tag holder or account to another. Transfer rules vary depending on the domain extension and the relevant registry or registrar.

By requesting a domain transfer, you confirm that you are authorised to request the transfer and that the information you provide is accurate.

2. Transfers to WEBS Ltd

If you ask us to transfer a domain name to WEBS Ltd, you must provide any information, authorisation code, IPS tag change, approval email, registry approval or documentation required for that domain extension.

We cannot guarantee that a transfer will complete until it has been accepted and processed by the relevant registry, registrar or losing provider.

3. .uk domain transfers to WEBS Ltd

For .uk domain names, the losing registrar or tag holder will usually need to change the domain’s IPS tag to the relevant tag used by our registrar platform.

We will provide the correct tag information when required. The transfer will not complete until the tag has been correctly updated and the domain appears under our management.

4. Non-.uk domain transfers to WEBS Ltd

For many non-.uk domain names, such as .com, .net and .org, a transfer authorisation code, also known as an EPP code or auth code, may be required.

The domain may also need to be unlocked before transfer. Some transfers require approval by email from the registrant or administrative contact.

5. Transfer restrictions

A domain transfer may be refused, delayed or prevented where:

• the domain has expired or is close to expiry;
• the domain is locked, suspended or subject to a dispute;
• the authorisation code is incorrect or has expired;
• the registrant email address is incorrect or inaccessible;
• the domain is within a registry transfer lock period;
• payment has not been received where a transfer fee applies;
• the losing registrar, gaining registrar or registry refuses the transfer;
• the transfer would breach registry, registrar, legal or regulatory requirements.

6. Transfers away from WEBS Ltd

If you wish to transfer a domain away from WEBS Ltd, you must ensure that your account is in good standing and that any outstanding invoices, charges or contractual obligations relating to the domain or associated services have been resolved.

We will not unreasonably prevent the transfer of a domain name, but we may refuse, delay or suspend a transfer where there is a legal, financial, security, ownership, abuse, dispute or policy reason to do so.

7. .uk transfers away from WEBS Ltd

For .uk domain names, transfers are normally completed by changing the domain’s IPS tag to the tag of the new registrar or provider.

You must provide the correct IPS tag. We are not responsible for delay, failed transfer or loss caused by an incorrect tag being supplied.

8. Non-.uk transfers away from WEBS Ltd

For non-.uk domain names, we may provide an auth code where required and where the domain is eligible for transfer.

You may need to unlock the domain or approve transfer emails before the transfer can complete. Transfer times vary by extension and registrar.

9. Expiry during transfer

You should not leave a transfer until close to the expiry date. If a domain expires during transfer, the transfer may fail, the domain may stop working, or renewal/restoration fees may apply.

We recommend renewing important domain names before starting a transfer if the expiry date is approaching.

10. Services linked to the domain

Transferring a domain name may affect DNS, website hosting, email, SSL certificates, third-party services and other connected systems. You are responsible for ensuring that any required DNS records, email records, nameservers or hosting settings are correctly configured before, during and after transfer.

11. Charges

Some domain transfers are free, while others require a transfer, renewal or administration fee. Any applicable fees will depend on the domain extension, registry rules, registrar charges and the work required.

12. Contact

If you need help transferring a domain name to or from WEBS Ltd, please contact us before starting the transfer so that we can advise on the correct process for the domain extension involved.